An Examination of Eye Strain Among Call Center Operators in Taraba State
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Background of the Study
Call center operators are required to spend long hours in front of computer screens, engaging in repetitive tasks such as data entry, customer interactions, and monitoring digital dashboards. The prolonged use of digital screens has been associated with various visual health problems, collectively referred to as Computer Vision Syndrome (CVS), which includes symptoms such as eye strain, dryness, blurred vision, and headaches (Adebayo & Musa, 2023). The American Optometric Association (AOA) has reported that 50–90% of individuals who work extensively with screens experience some degree of eye strain (Usman & Ibrahim, 2024).
In Taraba State, the rapid expansion of the telecommunications and service sectors has led to an increase in the number of call center operators. However, many of these workplaces are characterized by poor ergonomic conditions, improper lighting, and prolonged screen exposure, which exacerbate the risk of eye strain and other related visual impairments (Bello et al., 2024). Despite the increasing reliance on digital screens for work, there is limited awareness and implementation of measures to prevent digital eye strain in many workplaces. This study aims to examine the prevalence and impact of eye strain among call center operators in Taraba State, identifying the factors contributing to the issue and possible interventions.
Statement of the Problem
Call center operators in Taraba State spend extended hours working on computers without sufficient breaks, often in environments with inadequate lighting and suboptimal screen positioning. These factors increase the risk of eye strain, leading to discomfort, decreased productivity, and long-term vision problems. Despite the growing concern about digital eye strain worldwide, little attention has been given to its prevalence and effects among call center operators in the region (Akinyemi & Yusuf, 2024).
The absence of workplace policies addressing visual health risks and the lack of preventive measures such as blue light filters, ergonomic screen placements, and eye health education further contribute to the problem. This study seeks to address these gaps by evaluating the extent of eye strain among call center operators in Taraba State and recommending strategies to mitigate its effects.
Objectives of the Study
1. To assess the prevalence of eye strain among call center operators in Taraba State.
2. To examine the factors contributing to eye strain in call center work environments.
3. To propose strategies for reducing eye strain among call center operators.
Research Questions
1. What is the prevalence of eye strain among call center operators in Taraba State?
2. What workplace factors contribute to eye strain among call center operators?
3. What strategies can be implemented to minimize the occurrence of eye strain?
Research Hypotheses
1. Call center operators in Taraba State experience a high prevalence of eye strain due to prolonged screen exposure.
2. Poor lighting and inadequate screen ergonomics contribute significantly to eye strain among call center workers.
3. The implementation of ergonomic interventions and screen management practices can reduce the occurrence of eye strain.
Scope and Limitations of the Study
This study will focus on call center operators in Taraba State, particularly those working in customer service and telecommunication industries. Limitations may include difficulties in obtaining objective medical assessments of eye strain, reliance on self-reported symptoms, and possible variation in work environments.
Definitions of Terms
• Eye Strain: A condition characterized by discomfort, fatigue, and vision problems resulting from prolonged screen exposure.
• Computer Vision Syndrome (CVS): A collection of eye-related issues caused by extended use of digital screens.
• Ergonomics: The study of designing workplaces and tasks to optimize human well-being and performance.
• Blue Light Exposure: The emission of high-energy visible light from digital screens, which may contribute to eye strain and fatigue.
• Workplace Lighting Conditions: The quality and arrangement of lighting in work environments, which impact visual health.
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